BNA Income Tax Planner Installation Instructions
NEW INSTALLATION FAQs
BNA Income Tax Planner & BNA Income Tax Planner Federal with 50 States
Q: What ports need to be open on a firewall to allow activation to occur over the Internet?
A: Only port 80, the standard HTTP port, needs to be open.
Q: Can the network edition of the application be installed and activated on the Citrix or Microsoft Terminal Services platform?
A: Yes, the application supports Citrix and Microsoft Terminal Services. Use the activation wizard to install and activate the application over the Internet.
Q: Can the standalone edition of the application be activated and installed on the Citrix or Microsoft Terminal Services platform?
A: Yes, the application supports Citrix and Microsoft Terminal Services – each user will be required to activate. Each user’s license file will reside in their My Document’s folder on the Citrix platform. Use the activation wizard to install and activate the application over the Internet.
Q: Can the application be activated over the Internet if my firm requires authentication (username and password) in order to access the Internet?
A: Yes, the application supports the use of proxy servers to access the Internet. The proxy server settings are obtained from the Internet Explorer proxy server settings screen. You will be prompted automatically for a username and password, if necessary. Obtain the username and password from your IT Department. Once access is granted over the network, the Income Tax Planner application can be activated normally.
Q: Where can I locate ITP license file that is created during program activation?
A: For the standalone edition, this is a per-user file located in C:\Documents and Settings\(login name)\Local Settings\Application Data\BNA Software\BNA Income Tax Planner\BLM.dat. For the network edition, this is a per-server file located in the application installation folder.
Q: Will I need to reactivate when I receive web updates over the Internet?
A: No. Any update received during the year, after the CD release is mailed does not need to be re-activated. Re-activation will need to be done at each CD release.
Q: What are the differences between the ITP standalone and network edition activation processes?
A: The standalone edition activation can be delayed for up to 30 days after installation. During this time the application will operate in a 30-day trial mode. Once this period expires, the application must be activated or support contacted to receive a one-time extension to the trial period. Each standalone application must be activated and the license file from one installation cannot be shared with another installation. The network edition must be activated during installation as there is no trial period offered for this edition. The activation is done on the server, and the end-user clients do not need to activate.
Back to BNA Income Tax Planner with 50 States Customer Support »
