Common Questions

 

View:

 

Installation

  • How do I install BNA Income Tax Planner?

    Show the Answer.
  • Where can I locate ITP license file that is created during program activation?

    Show the Answer.
  • What ports need to be open on a firewall to allow activation to occur over the Internet?

    Show the Answer.
  • Can the application be activated over the Internet if my firm requires authentication (username and password) in order to access the Internet?

    Show the Answer.
  • What are the differences between the ITP standalone and network edition activation processes?

    Show the Answer.
  • Can the network edition of the application be installed and activated on the Citrix or Microsoft Terminal Services platform?

    Show the Answer.
  • Can the standalone edition of the application be activated and installed on the Citrix or Microsoft Terminal Services platform?

    Show the Answer.
  • Will I need to reactivate when I receive web updates over the Internet?

    Show the Answer.
  • I just purchased additional licenses. How do I enter my new password?

    Show the Answer.

Printing

  • I get the message "The font Garamond contains a bad/Bbox" when trying to open an Adobe Acrobat file created in the program.

    Show the Answer.

Program

  • How do I delete data files in program versions 2000.2 and later?

    Show the Answer.
  • How do I delete network users?

    Show the Answer.

Tax

  • How do I enter the "parsonage or minister's housing allowance" for the self-employment tax calculation?

    Show the Answer.
  • Why doesn't the program calculate the additional exemption credit for seniors and blind taxpayers in a projection with California as the resident state?

    Show the Answer.
  • How do I tell the program that the taxpayer is a dependent?

    Show the Answer.
  • How do I enter passive activities that are subject to self-employment tax?

    Show the Answer.
  • How do I indicate that the taxpayer is a real estate professional?

    Show the Answer.
  • I'm getting a message saying that the "Total Prior Year State Credit...is smaller than the Estimate Pd for Prior Year". What does this mean?

    Show the Answer.
  • Why is the program limiting my contribution deduction to 20% instead of 30%?

    Show the Answer.
  • Why am I not getting a limitation for investment interest expense?

    Show the Answer.
  • Why is the program adding back the AMT exemption for a married separate taxpayer who is in an AMT situation?

    Show the Answer.
  • My 1040 preparation software indicates that I have a minimum tax credit. Your program is not giving me one. Why?

    Show the Answer.
  • Why is my AMT not being reduced when I have a foreign tax credit?

    Show the Answer.
  • How do I put Schedule C information into the program?

    Show the Answer.
  • I have a large number of K-1's and would like to use the annualization analysis feature. I want the program to annualize the amounts for me, but the program's 100 custom/annualization worksheets aren't quite enough for me, since a K-1 typically has 5 income items. What can I do?

    Show the Answer.
  • How do I enter passive capital gains and losses?

    Show the Answer.
  • How do I enter incentive stock options?

    Show the Answer.
  • How do I enter capital gains and losses into the security transaction analyzer?

    Show the Answer.
  • How do I enter capital gains and losses?

    Show the Answer.

Product Support

Need technical support?

Online: Product Support Form
Telephone: 1-800-424-2938
Hours: Monday - Friday, 9am - 7pm ET
Fax: 1-703-341-1616
 

NEW! Online Demos

Bridging Data between Lacerte Tax Software and BNA Income Tax Planner
View now »

Bridging Data between ProSystems fx Tax and BNA Income Tax Planner
View now »

Bridging Data between UltraTax CS Tax and BNA Income Tax Planner
View now »


 

Software Updates

BNA Income Tax Planner CD version 2009.3 was shipped to all current users on August 5, 2009.

The current service pack for BNA Income Tax Planner is 2010.1 and was released on January 22, 2010.

Learn More.

 

Installation Instructions

Read and download the BNA Income Tax Planner Installation Guide (PDF).

 

Tutorial

Have a free trial of BNA Income Tax Planner Federal? Read the Tutorial (PDF) to help you to begin using the software as quickly as possible.

View Document.

 

BNA Income Tax Product Training

Get up to speed fast with industry-leading, CPE-accredited training.

Learn More.

 

Individual Income Tax Articles

Read articles about individual income tax.

View Articles.

 

Submit a Testimonial

Share your positive experiences with BNA Income Tax Planner and receive a token of our appreciation.

Testimonial Form.