Common Questions

 

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Forms

  • Why does the form heading include the term "SUB" when the original form provided by the jurisdiction does not? E.g. DC Form FR-800M SUB.

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  • How many state sales and use tax forms are in the SURF program?

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  • Are all the forms contained in the program approved by the respective states for filing?

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  • Does the program contain excise tax forms?

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  • I'm not sure which one of several state application forms is the right one. Do I always have to go back and select the state and then the form each time I look at a different form?

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  • How many of the forms on the SURF disc are calculable forms?

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  • Are all state and local sales and use tax forms included?

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Operation

  • Do the forms access the rates in the Rate Table to calculate the Sales and/or Use Tax?

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  • Is the program compatible with OS/2?

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  • Is there an import/export feature in the program?

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  • Can I customize the rates database so I can quickly access the jurisdictions I'm concerned with?

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  • Can I copy the SURF program to a hard disk?

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  • Is the Program Compatible with Sun Solaris or other Unix Platforms?

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Tax Rates

  • How can I find out about new rates changes that are adopted between monthly updates of the SURF disc?

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  • How can I find out what has changed on the new update disc I get every month?

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  • Can you see the rates while you're filling out the tax form?

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  • In some states there are certain specialty sales taxes, e.g., grocery and alcohol, that are not mentioned in the program. Food stores deal with this mixed sales tax situation. Will this issue be addressed in a future version?

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  • Does the program cover industry-specific taxes such as those for utilities, hotels, farm equipment, or leasing?

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  • Sometimes charitable organizations get special rates. Are these situations listed in the program?

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  • What is the purpose of the Rates File Generator?

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  • When looking up rates for different ZIP codes, we notice that some localities have no ZIP codes. Why is that?

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Product Support

Need technical support?

Online: Product Support Form
Telephone: 1-800-424-2938
Hours: Monday - Friday, 9am - 7pm ET
Fax: 1-703-341-1616
 

Software Updates

View recent sales tax rates updates.

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